Responsible Gaming Policy

Responsible Gaming Policy at MWGAMING

At MWGAMING, we are committed to providing a responsible gaming environment for all our players. Our policy is designed to promote responsible gaming practices and offer support to those who may experience gambling-related problems. We believe in the importance of playing responsibly and are dedicated to making gaming a positive and enjoyable experience.

Promoting Responsible Gaming

• Age Verification: No person under the age of 21 is allowed to play. We conduct strict age verification checks to enforce this policy.

• Information and Awareness: We provide clear information about responsible gaming and the risks associated with gambling on our website and through our customer service teams.

• Self-Assessment Tools: Players have access to self-assessment tools to help identify potential signs of gambling problems.

• Setting Limits: Players can set various limits to manage their gaming activity, including deposit limits, wager limits, loss limits, and session time limits.

Support and Self-Control Tools

• Self-Exclusion: We offer a self-exclusion tool that allows players to take a break from gambling for a period of their choosing, or to permanently exclude themselves from playing.

• Reality Checks: Players receive periodic notifications during play, which inform them of the time spent and money wagered, helping them maintain control over their gaming.

• Cool Off Periods: Players can set cool-off periods during which they cannot access their accounts for a set time frame.

• Permanent Account Closure: Players who wish to permanently stop gambling can close their accounts with our assistance.

Training and Employee Awareness

• Staff Training: All employees undergo comprehensive training in responsible gaming practices to ensure they can provide appropriate support and guidance to our players.

• Customer Interaction: Our trained staff monitor customer behavior and interactions to identify signs of problem gambling and intervene when necessary.

Partnership with Support Organizations

• Collaborations: We partner with various organizations that provide support and counseling for gambling addiction. We ensure that players have easy access to these resources.

• Funding and Support: MWGAMING contributes to programs and studies related to the prevention, treatment, and understanding of problem gambling.

Ensuring Compliance and Continuous Improvement

• Regular Audits: We conduct regular audits of our responsible gaming practices to ensure compliance with regulatory requirements and to identify areas for improvement.

• Feedback System: We encourage feedback from our players regarding our responsible gaming practices, which helps us to continually improve our support and interventions.

Contacting Support

• Accessibility: Our customer support team is available 24/7 to assist with any questions or concerns regarding responsible gaming. Players can contact us via email, chat, or telephone.

Commitment to Our Players MWGAMING is dedicated to upholding the highest standards of integrity and responsible gaming. We are committed to the well-being of our players and continuously strive to improve our gaming environment. Our responsible gaming policy is a cornerstone of this commitment, ensuring a safe, fair, and responsible gaming experience for everyone.